General Information & Frequently Asked Questions

Premier World Discovery (PWD)

2615 – 190th Street, Suite 200

Redondo Beach, CA 90278

Toll Free: 877.953.8687   Local Los Angeles: 310.372.3668

www.premierworlddiscovery.com

info@premierworlddiscovery.com

 

Customer Service & Reservations Hours

Monday – Friday      8:00 a.m. – 5:00 p.m. Pacific Time

Closed Saturday & Sunday

 

Payments, Deposits & Final Payments

All Deposits and Final Payments can be made by check or credit card. We accept the following credit cards:

 

MASTERCARD – VISA – AMERICAN EXPRESS – DISCOVER

Deposit of $500 per person (International Tours & European River Cruises) or $300 per person (US & Canadian Tours) is due with Reservation Form to secure reservations. Final Payment Due Date is 75 days prior to departure. Although we do not anticipate any tour rate changes, tour rates are subject to increase until you are paid in full.

 

How to Make a Reservation

To make a reservation, see your Travel Agent, Local Travel Professional or phone PWD at 877.953.8687 or Fax: 310.372.0637


Please send payments to:

2615 – 190th Street, Suite 200

Redondo Beach, CA 90278

Attn: Reservations

 

Booking Discount

Include the PWD Roundtrip Air Package & make your Final Payment by check prior to the Final Payment Due Date  & receive $200 per couple/$100 per person Booking Discount. Land Only Booking Discount is $100 per couple/$50 per person.

Initial Deposit can be made by check or credit card to be eligible. Payments after Initial Deposit are considered part of Final Payment & must be made by check.

 

Refunds & Cancellation Fees

Cancellations not covered by the Cancellation Waiver & Post Departure Plan or if the Cancellation Waiver & Post Departure Plan is not purchased, are subject to the following per person fees:

Cancel more than 180 days prior to departure:.............Full Refund

Cancel 179-75 days prior to departure:..........................Deposit or Waiver is Retained

Cancel 74-45 days prior to departure:............................25% of total price

Cancel 44-15 days prior to departure:............................50% of total price

Cancel 14 days or less prior to departure/no shows:.....No refunds

 

Land Only Tour Rates Include

A Land Only package begins at the first hotel and ends at the last hotel.  The Land Only Tour Rates include Motorcoach transportation, services of the Tour Director and motorcoach driver(s), hotel overnights, sightseeing, taxes, admissions, gratuities for bell staff and wait staff for included meals.  Hotel Transfers are not included in the Land Only Tour Rates from the arrival airport to the first hotel & from the last hotel to the departure airport.  PWD offers a Roundtrip Air Package upon request, at additional cost, for all programs which includes Roundtrip Air & Hotel Transfers.


Roundtrip Air Package

A PWD Roundtrip Air Package (or Own Air Reduction based on promotion) includes Roundtrip (RT) Airfare, Air Departure Taxes/Fees/Fuel Charges & Hotel Transfers.  Passengers booking Land Only and making their Own Air arrangements must do so at time of Initial Reservation.  Changes from the PWD RT Air Package to Own Air must be received in writing by PWD 6 months prior to Departure Date.  Services for Land Only, Own Air or no air passengers begin at the first hotel and end at the last hotel unless Hotel Transfers are purchased.  Roundtrip Air Package is subject to change until paid in full.

Hotel Transfers for Land Only/Own Air Passengers - $100 per person Roundtrip/$50 one way. Day of Arrival/Day of Departure - Time Constraints apply for Land Only/Own Air passengers purchasing Hotel Transfers


Hometown Transfers with 10 or more passengers

For groups of 10 or more full paying passengers who include the PWD Roundtrip Air Package, Hometown Transfers are included within 100 miles of the gateway from 1 (one) pick-up location on the scheduled departure and return dates.  To be eligible for Hometown Transfers, the group must have 10 or more passengers from the same air gateway on a PWD Roundtrip Air Package. Hometown Transfers are not applicable to Land Only bookings with 10 or more passengers.  If the group transfer involves a distance to the air gateway of 101-150 miles, there is a $120 per passenger supplement. If the group transfer involves a distance to the air gateway of 151-200 miles, there is a $180 per passenger supplement.


Passport & Visa Information/TSA Requirements

The Transportation Security Administration requires that travelers provide their name exactly to their airline as it appears on the passport or a government issued I.D.(such as a driver’s license) to be used while traveling, along with their date of birth and gender when making reservations to fly within the U.S. When making your flight reservations through Premier World Discovery, you will be asked for this information by our staff. Due to airline security measures, your photo I.D. or passport must match your airline ticket name and your tour reservation name or you may be denied aircraft boarding.


International Tours including Canada & Mexico

A valid US passport for US citizens is required for and is the responsibility of each passenger.  Passports must be valid for up to six (6) months beyond the travel dates.  All names must be submitted to Premier exactly as they appear on passenger passports.  Holders of non-US passports should contact their nearest consulate and inquire about the necessary passport or travel visa requirements.  Any passport fees, visa fees or other related costs are not included in the tour rates are the responsibility of the passenger.  US passport cards are not valid for International air travel.

International Borders - Any child under age 16 (traveling without a parent or legal guardian to Canada) must have written permission from a parent or legal guardian.

United States Tours - A valid government issued photo I.D. approved by TSA (such as a driver’s license from most states) is required for air travel.  All names must be submitted to Premier exactly as they appear on the government issued I.D. you will use at the airport. All Passport, Visa and Government Issued I.D Information along with TSA Requirements are subject to change and revision at any time and are the responsibility of the passenger. Name corrections after tickets have been issued are subject to substantial fees which are the responsibility of the passenger.

 

Baggage & Baggage Fees

On all PWD tour experiences, each passenger is limited to one checked bag for hotel and motorcoach handling.  In addition, each passenger is allowed one carry-on bag.  For any river cruise combined with hotel accommodations, each passenger is limited to one checked bag.  Hotel porterage is included at each PWD property.  Airline or any other Baggage fees are not included in the program.

Air Travel Fees & Notes

Airlines continue to add fees and/or cut services for air travel. These fees are not limited to but include checked baggage fees, weight restriction overage charges for checked bags, seat reservation fees, charging for meals/snacks, charging for alcoholic and even non-alcoholic beverages. At PWD we have no control over their implementation. Any of these airport or airline fees/charges are the responsibility of the individual traveler and not that of PWD or your travel planner.  One of the growing challenges as the airline industry evolves is the issue of seat assignments for group travelers.  Airlines are pulling more and more seats out of normal seat assignment inventory to sell as seat upgrades.  This can lead to traveling companions and couples not sitting together when traveling as part of a group travel package. We make efforts to minimize these fees & seating inconveniences but we have no control over their implementation.  We always request seats for spouses and traveling companions to be next to each other (if applicable & unless otherwise requested).  Unfortunately, often these seat requests are not possible due to airline policies and/or limited seat assignment inventory.

 

Travel Documents

Final Travel Documents include the trip itinerary, hotel information, name tags, luggage tags, flight schedule and E-tickets and destination information.  All documents are scheduled to arrive at the travel planner or passenger’s address 14-17 days prior to departure.  Please specify at time of booking where the documents should be sent.


Travelers Needing Special Assistance & Walking on Tour

PWD will make reasonable efforts to accommodate the special needs of tour participants. Persons requiring individual assistance must be accompanied by a companion who is capable of, and solely responsible for, providing the necessary assistance. Neither PWD nor its suppliers may physically lift or assist clients onto transportation vehicles. Neither PWD nor its suppliers may physically lift wheelchairs, scooters or similar equipment onto transportation vehicles or into transportation vehicle storage areas.  Some sites visited have limited motorcoach access and may involve considerable walking, stairs or inclines. Travelers should be in reasonably good health. Some programs include destinations in higher elevations that may have varying effects on individual travelers.  Please note that while we try to accommodate special needs on International programs, the Americans with Disabilities Act does not apply outside of the United States.

 

Air Travel Fees & Notes

Airlines continue to add fees and/or cut services for air travel. These fees are not limited to but include checked baggage fees, weight restriction overage charges for checked bags, seat reservation fees, charging for meals/snacks, charging for alcoholic and even non-alcoholic beverages. At PWD we have no control over their implementation. Any of these airport or airline fees/charges are the responsibility of the individual traveler and not that of PWD or your travel planner.  One of the growing challenges as the airline industry evolves is the issue of seat assignments for group travelers.  Airlines are pulling more and more seats out of normal seat assignment inventory to sell as seat upgrades.  This can lead to traveling companions and couples not sitting together when traveling as part of a group travel package. We make efforts to minimize these fees & seating inconveniences but we have no control over their implementation.  We always request seats for spouses and traveling companions to be next to each other (if applicable & unless otherwise requested).  Unfortunately, often these seat requests are not possible due to airline policies and/or limited seat assignment inventory.

 

Travel Documents

Final Travel Documents include the trip itinerary, hotel information, name tags, luggage tags, flight schedule and E-tickets and destination information.  All documents are scheduled to arrive at the travel planner or passenger’s address 14-17 days prior to departure.  Please specify at time of booking where the documents should be sent.


Travelers Needing Special Assistance & Walking on Tour

PWD will make reasonable efforts to accommodate the special needs of tour participants. Persons requiring individual assistance must be accompanied by a companion who is capable of, and solely responsible for, providing the necessary assistance. Neither PWD nor its suppliers may physically lift or assist clients onto transportation vehicles. Neither PWD nor its suppliers may physically lift wheelchairs, scooters or similar equipment onto transportation vehicles or into transportation vehicle storage areas.  Some sites visited have limited motorcoach access and may involve considerable walking, stairs or inclines. Travelers should be in reasonably good health. Some programs include destinations in higher elevations that may have varying effects on individual travelers.  Please note that while we try to accommodate special needs on International programs, the Americans with Disabilities Act does not apply outside of the United States.


United States Tour Operators Association $1 Million Travelers

Assistance Program

Premier World Discovery, shares the coverage available under the United States Tour Operators Association (“USTOA”) $1 Million Travelers Assistance Program with affiliates of Premier World Discovery who, as an Active Member of the USTOA is required to post $1 Million with USTOA to be used to reimburse, in accordance with the terms and conditions of the USTOA Travelers Assistance Program, the advance payments of Premier World Discovery travelers in the unlikely event of Premier World Discovery bankruptcy, insolvency or cessation of business. Further, you should understand that the $1 Million posted by Premier World Discovery may be sufficient to provide only a partial recovery of the advance payments received Premier World Discovery. Complete details of the USTOA Travelers Assistance Program and a list of affiliates may be obtained by writing to USTOA at 345 Seventh Avenue, Suite 1801, New York, NY 10001, or by email to information@ustoa.com or by visiting www.ustoa.com.


Responsibility

Premier World Tours LLC dba Premier World Discovery (hereafter PWD), whose vouchers are used by respective agents for the passenger in all matters pertaining to hotel accommodations, sightseeing tours and transportation, hold themselves free of responsibility for any damages occasioned from any cause whatsoever.  PWD will not be responsible for any damages or inconvenience caused by late arrivals, departures and change of schedule or other conditions nor will they be responsible for any act, omission, or event during the time the passenger is not on board their conveyance.  The passage contract in use by the airline concerned, when issued, shall constitute the sole contract between the airline and the purchaser of this tour/cruise, and/or passenger.  PWD does not hold any responsibility for the conduct of any of its members, hotel, motorcoach,  cruiseline, train, airline or other personnel.  PWD reserves the right to decline to accept or retain any person as a member of a tour/cruise at its discretion.  PWD and/or its Tour Director retain the right to require any participant to withdraw from a tour/cruise at any time, if determined to be in the best interests of health, safety & general welfare of the tour/cruise group or of the individual participant.  Itinerary and Hotels are subject to change.

Arbitration - I/We agree, any and all disputes concerning this contract or any other material concerning the trip, or the trip itself must be resolved exclusively pursuant to binding arbitration in the state of California, pursuant to the then current rules of the American Arbitration Association.  Payment of the deposit for this tour/cruise constitutes acceptance of these terms and conditions.  CST #2048841-40


Maps and Photographs

Maps and photographs appearing in this brochure should be used solely as an indication of facilities and attractions and may vary according to the itinerary. Maps shown are current at the time of printing and may not reflect the actual routing should the itinerary change.


Travel Documents

Final Travel Documents include the trip itinerary, hotel information, name tags, luggage tags, flight schedule and E-tickets and destination information.  All documents are scheduled to arrive at the travel planner or passenger’s address 14-17 days prior to departure.  Please specify at time of booking where the documents should be sent.


Photography and Video on Tour

Occasionally, Premier World Discovery will use photographs and or video taken by fellow travelers, your Premier Tour Director or a photographer on tour for print, Internet and other media promotional purposes. If you prefer that your image not be used in any marketing activities, please just notify your Premier Tour Director at the start of your tour, cruise or river cruise.

 

Frequently Asked Questions

What is not included in the Land Only tour price?

The Land Only price does not include roundtrip air travel, airline fees, airport or departure taxes, Hotel Transfers, Hometown Transfers, visas, customary end-of-trip gratuities for your Tour Director, drivers, local guides, hotel housekeepers, cruise ship staff and any incidental charges.

 

Can Premier World Discovery book my Roundtrip Airfare?

Yes, Premier World Discovery is happy to assist you with a Roundtrip Air Package Booking (RT Air Package). Due to tour scheduling and limited availability, you are strongly encouraged to take advantage of a PWD RT Air Package which includes Roundtrip Airfare & Hotel Transfers. We are not responsible for air arrangements you have made on your own. On occasion, it is necessary to change tour dates. In this case, we can only protect air reservations booked through Premier World Discovery. For all air reservations, it is strongly recommended to reconfirm flights before departure, in the event that the airline has an unexpected schedule change. We cannot assume responsibility for schedule changes, routings or flight cancellations involving the airlines. Not all airlines offer pre-assigned seats. Some charge a fee for seats which will be at the passenger’s expense. Where pre-assigned seats are not offered, the passengers must contact the airline directly to arrange seat assignments.

 

When do I get my Travel Documents?

14-17 days prior to departure.  Final travel documents include the trip itinerary, hotel information, name tags, luggage tags, flight schedule* and E-tickets* and destination information.  All documents are shipped to arrive 14-17 days prior to departure.  Please specify at time of booking where the documents should be sent.

*flight schedule and E-tickets only applicable to passengers purchasing a PWD Roundtrip Air Package

 

Where do I meet my PWD Tour Director if I add the PWD RT Air Package? Are Hotel Transfers included with RT Air Package?

Any passenger purchasing an air inclusive package (PWD RT Air Package) and traveling on the normal advertised departure and return dates will be met at the destination airport by a PWD Tour Director or another representative for an included transfer to the first hotel or ship.  The person greeting the passenger will be outside the baggage claim or customs area (International programs).  Any passenger doing an air deviation or doing a Pre or Post hotel stay will not receive PWD Hotel Transfers nor can they purchase the transfers.  No refund will be given if a passenger chooses not to utilize the included Hotel Transfers.

 

Where do I meet my PWD Tour Director if I book Land Only? Can I purchase Hotel Transfers with a Land Only Booking?

If you book a Land Only package and make your own air arrangements your tour will begin at your first hotel. The PWD Tour Director will make contact with you at the hotel and will provide details relating to your tour. The hotel address and phone number will be included in your Travel Documents. Hotel Transfers are not included for Land Only Passengers.  Passengers making Land Only Bookings may purchase Hotel Transfers for $100 per person Roundtrip or $50 per person One Way (time constraints apply).  Hotel Transfers are only available on regular travel dates, they are not available for pre/post stays. Passengers are under no obligation to purchase PWD Hotel Transfers.  Please note that some PWD tours involve long transfers to the first hotel or ship.


Where do I meet my PWD Tour Director if I book Land Only? Can I purchase Hotel Transfers with a Land Only Booking?

If you book a Land Only package and make your own air arrangements your tour will begin at your first hotel. The PWD Tour Director will make contact with you at the hotel and will provide details relating to your tour. The hotel address and phone number will be included in your Travel Documents. Hotel Transfers are not included for Land Only Passengers.  Passengers making Land Only Bookings may purchase Hotel Transfers for $100 per person Roundtrip or $50 per person One Way (time constraints apply).  Hotel Transfers are only available on regular travel dates, they are not available for pre/post stays. Passengers are under no obligation to purchase PWD Hotel Transfers.  Please note that some PWD tours involve long transfers to the first hotel or ship.

 

Do you accept late bookings?

Yes, late bookings after our normal Final Payment Due Date are on request basis, subject to air increases and payable with a credit card.

 


Are the hotels listed in the brochure guaranteed?

The hotels listed in this brochure are subject to change.  In cases where a hotel substitution is necessary (certain high demand events or unique booking situations), PWD strives to provide equal accommodations that preserve the PWD quality, location and touring components.

 

Are attractions always available?

Access to some attractions or Premier World Discovery sites may be affected by the observance of holidays, weather conditions or other circumstances. As a result, the days and order of sightseeing may change to best utilize your time on tour. Boat rides are weather permitting. Some attractions may not be available during the “off-season” months. When attractions are unavailable, other similar attractions will be substituted. Wildlife sightings are not guaranteed.

 

Is there a lot of walking on tour?

Our itineraries include many activities and may consist of walking on uneven terrain or significant walking at times. Some of the most unique sightseeing can mean accessing locations that restrict motorcoaches, especially in historic areas. Some hotels and lodges may not have elevators.  For your comfort, we recommend packing comfortable walking shoes so you can fully enjoy every aspect of your tour.


What is the pacing and physical requirements on a PWD tour?   What does the PWD Activity Level mean?

Tour pacing varies by itinerary, and each destination’s sightseeing and activities are unique. In order to make the best personal choice, each passenger should carefully study the day-by-day itinerary, and decide whether he or she is capable of handling the various aspects of each tour.  For overnight pacing of a tour, please refer to the “Accommodations” section on each tour page and the tour map. These describe the number of nights you will stay in each hotel during your tour. Please understand that by their very nature, all tours involve a certain amount of moving from place to place, getting on and off various modes of transportation and navigating tourist sites on foot.  The Tour Activity Level Ranking is featured on each tour itinerary in a box.

Level 1: The tour operates at a very leisurely pace and involves some minimal physical activity such as climbing stairs, boarding a motorcoach, walking into a museum or other venue and walking from the hotel reception area to hotel rooms and dining areas.

Level 2: This tour requires average physical activity. You should be in good health, able to walk some stairs and walk reasonable distances, possibly over uneven ground and cobblestoned streets.

Level 3: This tour includes moderate physical activity. The itinerary blends some longer days with shorter days. You should be in good health, able to walk a flight of stairs or more and participate in walking tours or nature walks possibly over uneven ground and cobblestoned streets with periods of standing.  There could be some early and late activities, and temperature and altitude changes.

Level 4: This tour is active, requiring participants to be good physical shape to fully enjoy the experiences. This itinerary has more activities which may include such things as longer walking tours over uneven ground, transfers over uneven and dusty terrain, high altitudes or very early morning departures. All conditions do not apply to all days, so please read the itinerary carefully and speak to one of our Reservations Coordinators to determine if this tour is right for you. Unfortunately, this tour is not appropriate for individuals who use wheelchairs, scooters, walkers or similar equipment.


Do you rotate seats on tours?

Seats are rotated onboard the coach for all Premier World Discovery tours under the direction of the Tour Director so that we do not show partiality among passengers, exceptions cannot be made.


What size is a triple room?

A triple room is the same size as a two bedded room and beds will accommodate three people, but we cannot guarantee that there will be three separate beds.  Triple rates are for existing two bedded rooms. A rollaway bed may be requested but cannot be guaranteed due to size of room and fire codes.

 

Email: info@PremierWorldDiscovery.com

© 2018 Premier World Discovery